Effective communication in the workplace case study

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Effective communication in the workplace case study

Login Introduction On average, most employees spend most of their time in the workplace. A significant time spent in this environment goes into communication. As they perform their daily duties, employees talk to clients, fellow workers and their bosses and having apt communication skills is therefore an invaluable asset to such an individual.

This is the reason why communication has constantly been a burning issue in any organization. Management executives are always looking into new and effective ways to streamline communication throughout the workplace.

In fact, communication is a key facilitator in numerous factors ranging from productivity to boosting employee morale. Therefore, every necessary action needs to be taken to ensure that communication in an organization is effective.

It is a fundamental concept to all managerial functions as it is a means of information transmission from one person to another in an understandable manner.

In this light, effective communication poses a major challenge to managers since they are charged with the responsibility of disseminating crucial information to all subordinate workers. The result of effective communication from management is efficient and effective business performance.

Communication is defined as the process of creating and exchanging thoughts, ideas and emotions from one person to another. Essentially, communication maintains healthy relations in the workplace. This makes it the cornerstone of trust establishment among teams which improves their productivity and performance.

In this paper, the topic of workplace communication will be discussed comprehensively. Different applicable types of communication will be looked into besides discussing ways in which communication in the workplace can be improved to enhance organizational productivity.

Communication in the workplace Categories of communication Workplace communication is arguably the most important asset of business organizations.

At the workplace, communication falls into two broad categories: Internal communication flows within the organization and happens among colleagues, workmates, supervisors and top executives.

On the other hand, external communication involves flow of information outside an organization. This happens when organization representatives talk to respective consumers, clients, distributors and suppliers as well as other partners and competing organizations.

In its own right, external communication is a broader subject than internal communication. Either category requires a deep understanding to bring out the aspect of workplace communication.

Nevertheless, it can be said that all communication originates from within an organization which makes internal communication very critical for business.

This is because it has a direct impact on the reputation that a company has to external parties. An organization can be viewed as a communication system. Consequently, communication flow comprises of two patterns. First of all, communication flows into and through the organization. This is governed by a formal command chain that exists through an established system of communication flow that consists of groups and teams.

Departmental leaders work together to incorporate exchanged information into future corporate goals whih are presented to management during organizational meetings.

CASE - Workplace Communication

Secondly, some communication flows into and through a firm using informal and social patterns. Such patterns involve routine interactions amongst employees that are not formally predetermined by the organization. These are basically the popular talks between employees; for instance, impromptu discussions in water coolers or employees lounges.

Such conversations can occur over lunch breaks, in parking lots or during sales activities. The interrelation between the two channels of communication provides additional sources of information for decision making. Types of communication Various types of communication are used in the workplace to foster exchange of information.

There are two major types of communication: Verbal communication may be in oral or written form. Oral communication involves the word of mouth. Here, people talk to each other either directly or indirectly through telephone and other communication media.

The Need for Effective Communication

On the other hand, written communication uses words but in written form. The written information may be on a paper, surface, or electronic media. The ability to convey ideas in written form is crucial in this form of communication.Improving Communication in the Workplace How to Make Effective Communication the Standard Business Practice Communication is fundamental in business and critical to every business process; it’s also one of the most common sources of friction and stress.

It focuses in the informal communication which considered a significant factor for an organization’s internal and external progress. It is a study on literature, which aims to link the literature findings with a real case of a company which seeks to improve its workplace communication.

Smith (), workplace communication barriers are depended on the company’s infrastructure. As it seems, before Guo and Sanchez, Smith connected the effective communication with the built-in communication systems of the organization, actually implying the relation between potential barriers and company’s environment.

A Proven Formula. Barry Sechrist, VP of Safety, had used a very early version of digital signage for workplace communication in a prior job. He saw how effective it could be to use visual communication to engage employees.

Effective communication in the workplace case study

Case Study 1 – Barry and Communication Barriers. Effective Communication as a Motivator. One common complaint employees voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different.

Imagine you are the supervisor/manager for each of the employees described below. Not addressing this behavior can take an emotional toll on your work and confidence, writes one workplace expert.

4 Issues Caused by Poor Communication Advancement Weekly Article Providing clear and relevant communications to staff can lead to less stress and fewer issues in the workplace, according to one communications expert.

Improving communication in the workplace